It’s Back To Work!

EasterHey everyone!

If you celebrated Easter at the weekend, we at arpReach all hope you had a great time.

At arpReach Towers, we are all now back at work after the long Easter weekend.

Plans this week include starting the migration of our support platform to its new home (ZenDesk) as we are outgrowing our current support software (Hesk). Thank you in advance for your patience as we complete this transition. The good news is that ZenDesk has both a searchable knowledge base and a forum system. So for all those who thought a forum would be a good idea, we will have one very soon. Both of these features will make it easier for you to find answers to common questions without having to wait for a response from support.

As part of our support revamp, we are also increasing our technical support resource and aim to have a new technical staff member by the end of this week.

The arpReach minor update we mentioned recently is coming soon with a couple of feature enhancements and minor bug fixes. Again, we thank you for your patience as we make the changes and test the software. We always thoroughly test our updates as there’s no point in releasing software that breaks a system that’s already working. It all takes time but we think it’s better that way.

We are delighted to see more and more AutoResponse Plus (ARP3) users are upgrading to arpReach. If you are an existing AutoResponse Plus (ARP3) user then you can upgrade to arpReach Gold for a great discounted price.

Click here to upgrade your AutoResponse Plus (ARP3) license

Have a great week!

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