We are delighted to announce that we will be launching our new help portal later this week. This will be your point of contact for all arpReach-related enquiries. We aim to make as much information as possible publically available to help you find answers as quickly as possible.
The new arpReach help portal runs on FreshDesk and provides 3 types of support, all of which are available to arpReach users with an active upgrades/support plan.
– User forums for peer-led assistance and research
– Knowledge base for instant self-help
– Ticketing system for help, feature requests and bug reports
Our help desk staff will be available to note your feature suggestions and pass those to the development team. They will also be your first point of contact for all enquiries. For that reason, the “feedback” and “chat” buttons will disappear from the site. By integrating all of these systems into one, we aim to better serve you and react to requests and issues more quickly as they arise.
We will post here as soon as the new help portal is up and running.