Thank You! Thank You! Thank You!

thankyouHey everyone!

Join us in our double celebration giveaway!

Make sure you have your arpReach license by close of business Thursday because we’re going to add 2 extra domains to every active license.

That’s a $40 gift for every active user!

Why are we doing this?

Because we have two fantastic things to celebrate today and we have our wonderful users to thank for both of them.

1. Now that final figures are in, March 2013 was the best month that arpReach has ever had and it’s growing month on month. More and more people are realising the rich feature set normally reserved for mega-priced autoresponders, complete control of their valuable data and freedom of choice over delivery provider that arpReach brings to their email marketing. We welcome and thank every one of you.

With the launch of our new help portal and user forums later this week (see the post below), we hope you will see our continued commitment to bringing you a top-notch, well-supported email marketing solution at a great price but NO MONTHLY FEES. We have no plans to rest on our laurels and have some great plans for new features AND additional services that have one joint aim – to help boost your business in new and exciting ways.

2. As if that wasn’t enough, here’s another milestone! During the last 24 hours, we have seen the highest daily sales figures since the launch of arpReach. Again, we thank each and every one of our users, both old and new, for their tremendous support. We truly appreciate it.

So, as a thank you, every user who has any kind of active arpReach license will have two domains added to their license on Friday when we run a database update.

If you are not yet an arpReach user, what are you waiting for?

Click here to buy your license today.

or

Click here if you are already an AutoResponse Plus (ARP3) user and need to upgrade.

Your order MUST be in by close of business on Thursday to qualify for your $40 gift of the extra two domain allowance as we can only run Friday’s database update one time.

Enjoy and profit!

P.S. The success of in our sales and marketing is on no small way directly attrributable to our affiliates who continue to earn hundreds of dollars by promoting arpReach to their site visitors, blog readers and newsletter subscribers.

Sign up as an affiliate today and get a instant $25 bonus added to your account.

New Help Portal Launching This Week!

helpdeskHey everyone!

We are delighted to announce that we will be launching our new help portal later this week. This will be your point of contact for all arpReach-related enquiries. We aim to make as much information as possible publically available to help you find answers as quickly as possible.

The new arpReach help portal runs on FreshDesk and provides 3 types of support, all of which are available to arpReach users with an active upgrades/support plan.

– User forums for peer-led assistance and research
– Knowledge base for instant self-help
– Ticketing system for help, feature requests and bug reports

Our help desk staff will be available to note your feature suggestions and pass those to the development team. They will also be your first point of contact for all enquiries. For that reason, the “feedback” and “chat” buttons will disappear from the site. By integrating all of these systems into one, we aim to better serve you and react to requests and issues more quickly as they arise.

We will post here as soon as the new help portal is up and running.

It’s Back To Work!

EasterHey everyone!

If you celebrated Easter at the weekend, we at arpReach all hope you had a great time.

At arpReach Towers, we are all now back at work after the long Easter weekend.

Plans this week include starting the migration of our support platform to its new home (ZenDesk) as we are outgrowing our current support software (Hesk). Thank you in advance for your patience as we complete this transition. The good news is that ZenDesk has both a searchable knowledge base and a forum system. So for all those who thought a forum would be a good idea, we will have one very soon. Both of these features will make it easier for you to find answers to common questions without having to wait for a response from support.

As part of our support revamp, we are also increasing our technical support resource and aim to have a new technical staff member by the end of this week.

The arpReach minor update we mentioned recently is coming soon with a couple of feature enhancements and minor bug fixes. Again, we thank you for your patience as we make the changes and test the software. We always thoroughly test our updates as there’s no point in releasing software that breaks a system that’s already working. It all takes time but we think it’s better that way.

We are delighted to see more and more AutoResponse Plus (ARP3) users are upgrading to arpReach. If you are an existing AutoResponse Plus (ARP3) user then you can upgrade to arpReach Gold for a great discounted price.

Click here to upgrade your AutoResponse Plus (ARP3) license

Have a great week!

Thanks Everyone!

Thanks to everyone who bought a new license or upgraded from AutoResponse Plus (ARP3) over the past day.

We will be running the database update at around 5pm UK time on Wednesday 27th. After that, everyone will find two new domains have been added to their allowance for all active arpReach Standard and Gold licenses, including their old names arpReach One, Five and Ten.

You still have a few hours if you want to get in on this free giveaway.

Have a great day!

Free Gift Allocation Complete!

Thanks everyone!

The arpReach license database has been updated and two domains have been added FREE to every live arpReach license.

There’s only 364 days to go until the next birthday freebie.

Thank you ALL for your continued support.

Enjoy and profit!

Our Birthday Present To You!

Happy Monday from arpReach
birthdayHey everyone!

Tuesday, 26th March, marks the birthday of our founder, Neil Morgan who started this business way back in 2000 with the development of AutoResponse Plus (ARP3).

We have a free gift for you!

To celebrate, every arpReach license holder who is in our license database by 23:59 Eastern Daylight Time will have 2 domains/sub-domains added to their license absolutely free.

That’s an extra 2 domains or sub-domains on which you can install arpReach for no charge whatsoever!

Need a license? Get it quick!

We will run the database update one time only on Wednesday 27th so if you’re buying a new license, you need to make sure you have placed your order before 23:59 EDT on Tuesday 26th March or you’re gonna miss that run!

Click here to place your order

Enjoy and profit!

Happy Monday from arpReach!

mondayLoveHappy Monday from arpReach
Hey everyone – happy Monday!

It’s almost Easter and the talk in the office (well, from Helen’s desk) has been chocolate eggs. Bring it on!

But that’s next weekend and we have loads planned before then.

Last week we had to spend a lot of time on our backoffice systems. We are automating all our systems so that users can purchase upgrades to their licenses without having to wait for us to complete them manually. The first of these is complete and working – the AutoResponse Plus (ARP3) upgrade system.

Remember that AutoResponse Plus (ARP3) users get a big discount when upgrading to arpReach Gold. Use the link below to grab your upgrade.

Click here to migrate your license from AutoResponse Plus (ARP3) to arpReach.

We have further work to do on our backoffice systems, integrating the hub into arpReach.com and implementing a brand-new help desk solution. This work will be ongoing over the coming weeks.

This week’s focus is arpReach itself

This week, our developers are focusing on arpReach itself. We have some enhancements to complete and we aim to have those done and released by the end of this week. This will be version 1.2.002 and we will announce its availability first, here on the blog with details of what’s new.

We also plan on adding to our ever-growing video library this week. If you have a specific request for a tutorial video, click the Feedback button on the right hand side of any page and enter your request. You can also use this to vote up the suggestions of others.

We wanna know – do users want a forum?

If you have an opinion on this, remember to comment on last Friday’s blog post (right below this one) as that’s where we’re collecting feedback on this.

Have a great Monday!