Upgrading to the latest version release of arpReach is a simple process if you follow the basic process outlined below. While a little technical knowledge will help anyone can perform an upgade.
If you are uncertain, worried or just don’t have the time, we recommend you seek the help of a third party professional. Licensed users are welcome to contact the support desk who will provide you with a list of partners we work with on a regular basis who can perform your upgrade for a reasonable fee.
The 1.4 upgrade cannot be used to upgrade versions below 1.2.002 or pre-release (beta) versions.
! Make sure your server meets the minimum requirements !
– PHP 5.5.x
– register_globals OFF
– safe_mode OFF
– max_execution_time = 0
– cgi.fix_pathinfo = 1 (for CGI/FastCGI)
– mysql extension
– cURL extension
– GD extension
– JSON extension
– Open SSL extension
The Upgrade Process:
1. Login to hub.arpreach.net and click on the Download Latest Software link
2. In the To upgrade existing installations of arpReach 1.2.003 to 1.4.001 section click on the download link
3. Read and accept the usage terms agreement.
4. The system will build your download and then present an OK button.
6. Click OK to begin your download and save the zip file to a location you can access on your computer
We can’t stress this next part strongly enough. Back up, Back up, Back up.
7. BACK UP your arpReach database and then back up all of the files and folders of your existing arpReach installation. Keep these in a safe location in case you need them. Your hosting company will be able to provide you with the details you need, these vary from server to server and as a result we are unable to provide help with this element.
8. Ensure your version of arpReach is 1.2.002 or above. The version number is shown at the bottom left of every screen in arpReach.
9. Unzip the arpreach_upgrade.zip file you downloaded and saved to your computer. This file contains the file arpreach_upgrade_files.zip, a change log txt file and a txt file called README-FIRST. Read the read me file for version specific upgrade instructions and the changelog so you know what’s been fixed.
10. Unzip the file arpreach_upgrade_files.zip you downloaded and saved to your computer.
11. Using your FTP software, upload the contents of the arpreach_upgrade_files zip file in * binary mode * to the server directory containing your arpReach installation.
12. When asked to replace existing files, choose yes. Do not choose any option that would delete existing files or directories apart from those being uploaded.
13. If you are signed in to arpReach, sign out then sign in again. This step is important as it updates the database tables.
14. You now see a message telling you ‘A new activation code is needed’.
15. Log in to http://hub.arpreach.net – create a new activation code for your registered domain
16. Copy the new activation code and paste it in to the ‘Activation Code’ box in your arpReach site. Add your license number and password in the appropriate boxes. Read the terms and conditions, click the box if you agree.
17. Click the ‘Activate Now’ button
Congratulations your arpReach installation has been updated.
Things to be aware of
Where this release fixes numerous issues including the sending of BCC notifications and attachments, old autoresponders will start sending them. Thanks to Sheri Gormley for pointing this out. Do check your autoresponders to make sure the right people are getting BCC’d and your attachment content to ensure it is still valid.
[added Aug 13]
If you need help please contact the arpReach support team and raise a ticket